Frequently Asked Questions
Everything you need to know about shopping with Bertram's Inkwell.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, and tracking information will be emailed to you immediately upon dispatch.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters. We recommend comparing these measurements against a similar garment you already own for the best fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments through Klarna.
Are your products ethically sourced?
At Bertram's Inkwell, we are committed to sustainability. We partner exclusively with manufacturers who adhere to fair labor practices and use eco-friendly materials whenever possible.